Shipping Policy

Biswas Enterprise is the operator of www.maaannapurnagroup.com By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Biswas Enterprise is not liable for any delay in delivery by the courier/shipping company / postal authorities and only guarantees to hand over the consignment to the courier/shipping company or postal authorities within 22 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). Biswas Enterprise is in no way responsible for any damage to the order while in transit to the buyer. Payments Biswas Enterprise is proud to use Payment Gateway for fast, easy and efficient secure payments. All major credit cards are accepted.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

Please refer to our return policy for our terms on returns

4. Delivery Terms

For International buyers, orders are shipped and delivered (Incoterms® 2020) through  international courier/shipping companies and/or International speed post only. For domestic buyers, orders are shipped through domestic courier companies and /or speed post only. Our courier/shipping provaider *Customs House Agent *Maersk *Pacific Courier Service *speed post and Other. Orders are shipped within 22 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier/shipping Company / post office norms. BISWAS ENTERPRISE is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 22 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). BISWAS ENTERPRISE is in no way responsible for any damage to the order while in transit to the buyer. Payments Your Company Name is proud to use Payment Gateway for fast, easy and efficient secure payments. All major credit cards are accepted.

Delivery of our product will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on info@maaannapurnagroup.com

This varies greatly depending on the courier/shipment you have selected. We are able to offer a more specific estimate when you are choosing your courier/shipment at checkout.

4.3 Despatch Time

Orders placed before 01 PM – IST (UTC+05:30) will be dispatched the same day,

Otherwise, within the next business day. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Biswas Enterprise encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Biswas Enterprise at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

BISWAS ENTERPRISE believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the BISWAS ENTERPRISE marketing team has obtained on special occasions like Pongal, Durga Puja, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• BISWAS ENTERPRISE does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective consumer durable items and non durable items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please contact us at +917797996317   Email: info@maaannapurnagroup.com